Control Room Operator - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 37385

Job Category:
Buildings, Property Operations & Real Estate

Division & Section:
Corporate Real Estate Management, Corporate Security

Work Location:
Union Station (65 Front Street) / Security Control Centre (703 Don Mills Road)

Job Type & Duration:
Full-time, 1 Permanent, 5 Temporary (12 month) vacancies

Salary:
$62,480-$75,087

Shift Information: 80 Hours Bi-Weekly; Monday - Sunday; Rotating Shifts, Weekends and Holidays

Affiliation:
Non-Union

Qualified List will be established to fill permanent and temporary positions.

Number of Positions Open: 4

Posting Period: 09-AUG-2023 to 30-AUG-2023

Major Responsibilities:

Reporting to the Supervisor Corporate Security, the Control Room Operator works in a 24 hour environment monitoring and responding to calls and various security systems critical to the security and safety of the City's employees, assets, facilities and the visiting public and to act as a first point of contact for security staff ensuring that all security programs are staffed and operating as required.

Provides firstline direction to inhouse security staff, as well as reinforces expectations to contracted security staff on a shift basis, including deployment, scheduling and participation in firstline discipline
Monitors Cityowned/operated facilities through various remote systems to ensure emergency alarms (access control systems, camera alarms, duress, intercom, elevator, wellness and intrusion burglary alarms) are acknowledged and acted upon within the designated time frame
Ensures fire alarms are acknowledged and responded to promptly with follow up
Answers and effectively handles all emergency and nonemergency calls to the Corporate Security telephone lines, as well as afterhours building maintenance issues through the Corporate Real Estate Management phone line (referred to as FRED Hotline)
Prioritizes and dispatches the appropriate response personnel to City owned or operated facilities, including Corporate Security Alarm Response Personnel, Police, Emergency Medical Services, Fire Services, contracted guards, after hours maintenance, contractors and repair personnel
Dispatches, monitors and provides real time information and guidance to mobile patrol Security Guards in vehicles on proactive patrols and alarm response through twoway and oneway intercoms and documents transmission using related software. Monitors multiple computer screens, phone lines, intercoms, alarms, cameras, etc. simultaneously
Verifies authority and programs access cards and security systems as required, including but not limited to the removal/addition of access, running reports and completing data backups for various systems in accordance with policy and procedures. References access control systems to ensure identification
Assists in developing Control Centre work plans, policies and procedures and ensures their maintenance, adherence and enforcement
Ensures well versed in and adheres to the Security Control Centre policy and procedures, as well as general Corporate Security and site specific policies and procedures
Makes appropriate emergency and routine notifications according to Corporate Security and site policy and procedures
Completes daily logs, incident reports and dispatch logs, etc., inputting information into relevant systems for statistical and future reference and following up as required
Monitors, maintains, tests and troubleshoots security systems and alarms and maintains testing logs and calendars
Initiates, maintains and follows up on various service requests for security systems and liaise with the security system technicians and contractors when required
Performs investigations, including running system reports and reviewing video surveillance, maintaining evidence and attending court to testify when required. Completes applicable forms and logs regarding information collected or viewed
Provides verified and authorized afterhours access through security systems for City staff and external contractors
Schedules staff as required to fill open shifts such as sick calls and unplanned security requests and appropriately handles unscheduled staff shortages
Processes contract security guard requests and submits to the appropriate contract guard company ensuring that any deficiencies are captured through the online portal
Ensures all equipment assigned to the Control Centre and Mobile staff is present and operational. Participates in emergency exercises
Performs related duties as assigned by Corporate Security management staff
Completes all courses assigned by Corporate Security management and the Supervisor and Senior Security Coordinator of the Security Control Centre and Mobile Services
Liaise with Police agencies to download, copy and provide CCTV footage for investigations when required and completing logs for record keeping