Key Account Customer Service Representative - Saint-Laurent, Canada - WestGroupe

WestGroupe

Verified Company

Saint-Laurent, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you
see yourself working for a family operated business that focuses on the wellbeing of their employees? If you are
looking for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you

We offer:

Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year

Role
As the Key Account Customer Service Representative, you will be responsible for the management of customer orders and accounts.

With dealing with many different countries, it is crucial to listen and understand the importance of communication and following up.

Communication is necessary to avoid errors and to meet the customer's requirements and time constraints.

Shipping internationally involves close attention to details and ensuring information is accurate to avoid issues with shipping, customs, and imports.

Organization and multitasking are a core component and requirement for this position and will help assure the international customer's accounts are serviced to WestGroupe's standards.

With your ability to listen and organize; this will allow you to understand the customer's need and build a relationship of trust with the customer and provide the best service possible:
satisfaction above all

Key Responsibilities

Provide customer service and support to International customers and distributors
Order processing
Data Entry
Backorders verification
Researching and responding to customer queries/ issues
Followup with customers and provide all options pertaining to their account to maximize their international shipment.
Coordinating shipments with warehouse team
Follow up with warehouse to ensure all orders are shipped correctly and in a timely manner
Follow up with warehouse to ensure shipment do not experience any delays and if so, communicate details to customers.
Verifying order status (provide and review daily list of pending international orders)
Prioritizing orders and tasks for customers/ department.

Other responsibilities

Providing BO reports for Customers/ Distributors
Providing Phased Out List to Customers/ Distributors
Providing Frame Information (details, pictures, availability)
Process Customer Returns
RMA and Credits
Process any Bills/ rebate to Customer's accounts
Prepare samples for International Customers/ Distributors
Prepare samples for International Rep/ Meetings/ Shows
Process Sample Returns from Customer/ Meeting/ Shows
Assist with general administrative tasks within department
1 to 2 years of customer service experience
Minimum of a High School Diploma

Bilingual

English & French (additional languages would be an asset)
Strong communication skills at both the spoken and written level
Ability to multitask
Detail oriented
Ability to work well under pressure
Ability to adjust to changing priorities
Demonstrated organizational skills
Ability to work independently or within a team
Experience in preparing for tradeshows

Hybrid work schedule (optional): 3 days in office, 2 days from home
- _________________________________

Vous voyez-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés ? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, alors ce poste est fait pour vous

Nous offrons:

Opportunités de développement professionnel
Congés supplémentaires pendant les vacances de Noël

- des montures optiques gratuites

Bonis de référence
Assurance maladie, dentaire, ILD et vie
Plusieurs événements sociaux tout au long de l'année
Jusqu'à 5 jours de maladie/personnel par année

Rôle

En tant que représentant du service des comptes cles, vous serez responsable de la gestion des commandes et des comptes des clients.

En traitant avec de nombreux pays différents, il est crucial d'écouter et de comprendre l'importance de la communication et du suivi.

La communication est nécessaire pour éviter les erreurs et pour répondre aux exigences et aux contraintes de temps du client.

L'expédition à l'international implique de prêter une attention particulière aux détails et de s'assurer que les informations sont exactes afin d'éviter les problèmes liés à l'expédition, aux douanes et aux importations.

L'organisation et le multitâche sont des éléments essentiels et des exigences de ce poste, qui permettront de garantir que les comptes des clients internationaux sont gérés conformément aux normes de Westgroupe.

Votre capacité d'écoute et d'organisation vous permettra de comprendre les besoins du client, d'établir une relation de confiance avec lui et de lui fournir le meilleur service possible:
la satisfaction avant tout

**Principales responsa