Cruise Operator Assistant - Markham, Canada - NGH Tours
Description
Job description
OVERALL OBJECTIVE:
To ensure consumer travel needs are processed accurately and in a friendly and timely manner.
This position reports to the Operator Manager and is located in Markham, Ontario.
RESPONSIBILITIES:
Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
Organize and assist with local business building promotions and local networking
Assist in the resolution of client complaints
Invoice and document client files accurately
Other duties as assigned
QUALIFICATIONS:
Previous experience as a Travel Agent is an asset
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem solving ability, attentive to detail
Proficiency in Microsoft office such as word, excel and PowerPoint
ENVIRONMENT AND SCOPE:
Fast paced, deadline and detail oriented work environment
Able to present a positive attitude and embrace change and new challenges
Works closely with Consumers and various Internal Support departments and must adapt to varying communication styles
Volume varies seasonally
Able to work and share responsibilities within a team environment
Job Type:
Full-time
Language:
English and Mandarin/Cantonese (preferred)
Salary:
$16.00-$20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekend availability
Experience:
Cruise Operation: 1 year (preferred)
Language:
- Chinese (Mandarin/Cantonese) (preferred)
Licence/Certification:
- TICO (preferred)
Work Location:
One location
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