Telecoms Analyst- 6 Month Contract - Vancouver, Canada - Mark Anthony Group

Mark Anthony Group

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Mark Anthony Group is one of North America's most successful privately held alcohol beverage companies.

We are a leading producer and distributor of fine wine, premium Ready to Drink (RTD) products, and spirits in the Global beverage alcohol industry.

We are an innovative and ambitious organization with a successful track record of building successful and disruptive brands, including the iconic
Mike's Hard Lemonade and
White Claw.

In the role of Telecoms Analyst (6 month contract) you will assist in managing on/off boarding, change management, vendor relations, equipment and service audits, documentation, record keeping, ensuring the needs of the clients are met with the highest degree of professionalism.

Responsibilities will be assisting with Telecom, Data, Wireless and IT Operations projects and ongoing change management.

This includes the identification, classification, resolution, or escalation of customer requests, and ensuring adherence to defined standards, processes, and procedures.

What you'll do:

Team &

Leadership Functions:
Create and maintain employee IT records, review requests and ensure best practices, policies & programs are executed.

Operational Management: Manage SNOW Tasks, creation and updating of documentation & onboarding processes.
Strategy & Planning: Track MAC's as it relates to IT Operations, On/Off Boarding via ServiceNow, TELUS IQ. Identify and remedy areas for improvement.

What you have:

Previous experience in IT Support, Customer Service, Hospitality or Tourism.
Experience in IT Service Management ticketing tools and managing a high volume of administrative work and data.
Strong organizational and communication skills, and a high level of integrity when handling confidential information.

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At Mark Anthony, we live by our 5 Core Values every day:

_ Sense of Urgency_
Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe it if can be done, we're the ones who will do it first.

_ Authenticity_
We need to stay real because our brands, our stories and our culture must remain genuine to thrive.

When we have the best intentions for all, we create space to be our whole selves and do great things together.

_ Simplicity_
Our lives are complicated enough.

So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

_ Humility_
Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.

_ Trust_
We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.