Project Manager - Toronto, Canada - Arthur Grand Technologies Inc

Arthur Grand Technologies Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Project Manager/Leader - Junior

Location:
Toronto, ON, Canada (Hybrid)

Duration:
Long Term Contract

3 days a week**
Must haves:
Operations Project Management experience

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a "customer first" attitude throughout their day-to-day activities.

Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
French fluency is preferred.
Monitor, communicate and assist in the resolution of identified issues related to ECIS
Management and reporting of Help Desk tickets
Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes
Collaborate with internal stakeholders to develop and maintain documentation
Escalating tier 2 and tier 3 support issues, and follow up as required
Building and management of core help desk support knowledge base

Job Type:
Fixed term contract

Schedule: