Manager Delivery - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, we work together to move our company—and North America—forward.

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us

Job Summary

Main Responsibilities
Project Delivery

Manage delivery of projects to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded
Maintain tight control over schedule, risks, scope and budget
Ensure delivery teams have a clear understanding of the project requirements
Manage various delivery groups on a daily basis
Ensure quality standards are met
Identify the business needs and deliver by optimizing residual support costs
Manage delivery by external partners, in relation to project objectives and CN objectives
Ensure that systems and solutions are supportable, sustainable and properly documented on all technical components
Manage assignment of delivery resources
Coordinate with various stakeholders to settle any delivery issues affecting deadlines, budgets and quality standards

Leading Others

Collaborate with Human Resources (HR) to bring new talent to the organization by determining which skills and roles will be required by Project Portfolio
Provide a positive and welcoming onboarding experience to all new employees
Recognize employee contribution and career milestones
Focus on communications and foster collaboration by encouraging teams to work together to accomplish common goals
Manage employee performance
Create and enable positive and engaging work environment
Collaborate, coach and build connections with employees
Participate in succession planning by contributing to yearly talent review cycle
Support employee development and help employees reach career goals
Ensure knowledge is preserved through training and sharing of knowledge

Practice Evolution

Build and maintain client relationships
Review and monitor performance metrics and proactively identify initiatives to maximize customer satisfaction and delivery speed
Manage Capex vs OpEx ratio for the portfolio
Reduce costs, improve quality and continuously accelerate integration development
Ensure team consistency in usage of tools related to time management and documentation
Ensure proper planning and management of version deliveries

Working Conditions

The role has standard working conditions with a regular workweek from Monday to Friday. The role requires mínimal (less than 10%) travel in North America.

Requirements:

Experience

Relevant IT Experience

Minimum 3 years of relevant experience in IT management
Minimum 5 years of technical experience in an infrastructure, telecommunications, or technology field
Experience managing a team of at least 10 people
Experience in driving transformation and process implementation
Significant experience in complex problem resolution

Education/Certification/Designation

Bachelor's Degree in Business, Computer Science, Computer Engineering, Electrical Engineering or equivalent

Agile Coach Certification

Agile Scrum Master Certification
Kanban Practitioner
Project Management Professional (PMP/PMI) Certification
Any designation for these above would be considered as an asset

Competencies

Shares timely information within and across functions to get things done effectively
Innovates by solving delivery problems
Demonstrates analytical thinking and a broad vision when making decisions
Possess organizational, timemanagement and prioritizing competencies
Demonstrates good judgment in decision making and makes difficult and timely decisions
Is inspirational and innovative
Prioritizes individual development and continuous learning
Deals with pressure and change and adapts to changes
Builds and develops relationships
Negotiates towards a winwin outcome while taking all points of view into consideration
Leverages feedback and coaching to improve performance
Manages risks and problems appropriately
Fluently bilingual both written and verbal (English, French)

Technical Skills/Knowledge

Good presentation skills
Good knowledge of the processes, methodologies, tools and techniques used for integration and delivery
Knowledge of Information Technology Infrastructure Library (ITIL)
Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of