Customer Service Agent - Laval, Canada - Xerox

Xerox

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City:
Laval

State/Province:
Quebec

Country:
Canada

Department:
Customer Business Operations & Administration

Date:
Tuesday, January 24, 2023

Working time:
Full-time

Ref#:

Job Level:
Individual Contributor

Job Type:
Experienced

Job Field:
Customer Business Operations & Administration

Seniority Level:
Entry Level

Description & Requirements:

About Xerox Holdings Corporation

Groupe CT, a Xerox Business Solutions Company, is seeking high-energy, self-starter individual that is looking to excel their career in a corporate environment as a Customer Service Agent in the Greater Montreal Area.

With the opportunity for growth with a global organization, you will be supported on your career path to becoming a trusted advisor for customer service.

We will offer you the opportunity to pursue your career goals in an independent business environment, with the stability, reputation and support of a world leader.

What you will do:

Manage the mailbox:

Place incoming service calls
Fulfill supply orders under and without a contract
Follow special instructions requested by internal staff
Follow up on requests made by external and internal customers within 24 hours

Serving customers by phone

Answer incoming calls and redirect them as requested
Provide customer support for all technical questions adjustable by phone
Place service calls
Place orders for supplies under contract and without contract through the E Automate system via the Sales order tab

Handling customer complaints

Try to defuse the situation with empathy and listening
Try to solve the problem with the customer
Escalate as needed to the immediate supervisor
Follow up with the customer within a maximum of 24 hours

Invoicing

Invoice daily and monthly service calls and supply orders

What you need to succeed:

Fluent in English
Highschool diploma or GED equivalent (Post-Secondary an asset)
25 years of experience in customer service
Excellent communication, organization and collaboration skills with strong attention to detail
Ability to work independently with professionalism and rigor
Customerfocused attitude and ease of adaptation in a changing environment
Experience with Microsoft Office

How we set you up for success:

Hands-on training and job shadowing to thoroughly prepare you to work independently
Flexibility and autonomy to work in a hybrid office/home environment (once you are fully trained)
Ongoing career development training and learning & development that nurtures professional growth and career advancement

What We Offer:

Competitive compensation (salary position)
Comprehensive benefits offerings (including medical, dental, vision, life insurance)
Paid holidays and personal choice days

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