Representative, Accounts Receivable - Toronto, Canada - Softchoice

Softchoice

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement.

We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:

As our
Accounts Receivable Representative you will secure revenue that is generated by sales organization, build strong customer relationships, and foster positive interaction and strong connection with customers to drive and maintain ongoing relationship.

We are looking for a dynamic individual with a positive attitude. Someone who works well independently, is resourceful, and also a team player. If you are a highly motivated person who welcomes new challenges, come join our team

What you'll do:

Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
Work with internal departments to proactively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) and be the liaison when engaged by the customer directly.
Document and track collections activity and work from monthly aging report.
Manage individual and department monthly receivable targets.
Have demonstrated success working in teamoriented environment.
Be flexible and adaptable to fastpaced IT sales environment.
Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
Effectively engage and escalate to top executive levels when required.
Reconcile accounts regularly, including complex and cross account reconciliations

What you'll bring to the table:

A completed college diploma (Accounting or Finance related preferred) or related experience.
23 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple Softchoice departments e.i. sales, tax, credit, billing etc.)
A good understanding of fundamental accounting principles.
Intermediate Microsoft Word and Excel skills.
Excellent verbal and written communication skills.
Possess similar experience managing portfolio of accounts.
Customer service oriented.
Experience in technology industry an asset.
Bilingualism (English & French) both written & spoken

The impact you will have:

Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
Work with internal departments to proactively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) and be the liaison when engaged by the customer directly.
Document and track collections activity and work from monthly aging report.
Manage individual and department monthly receivable targets.
Have demonstrated success working in teamoriented environment.
Be flexible and adaptable to fastpaced IT sales environment.
Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
Effectively engage and escalate to top executive levels when required.
Reconcile accounts regularly, including complex and cross account reconciliations

What you'll bring to the table:

A completed college diploma (Accounting or Finance related preferred) or related experience.
23 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
Experience with Accounts Receivable esca