Crypto Currency Specialist - Westmount, Canada - Access Pass Group

Access Pass Group

Verified Company

Westmount, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job description

ABOUT US

We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers.

Maintaining excellent relationships with all customers includes providing great service guiding customers on their payments options.

Aside from traditional payment methods such as credit cards, cryptocurrency payment options are being increasingly used.

Many customers require specialized service from our dedicated cryptocurrency service team to navigate the complexities and learn how to effectively use this payments option.

ABOUT THE JOB

Primary responsibility as Cryptocurrency Service Specialist will be assisting clients with basic questions pertaining to cryptocurrency payment options, guiding clients on executing transactions, and troubleshooting difficulties.

Those with excellent computer and typing skills may be tasked with chat in addition to inbound phone service or follow-up calls from client inquiries.

In addition to base salary, there is a fixed bonus payable for each successful interaction with customer
- this position is remote work, must have high speed internet

ABOUT YOU
No phone experience is required, however excellent conversational English is required.

Very basic working knowledge of cryptocurrencies is required at a minimum.

Skills/Qualifications:

GOOD CONVERSATIONAL ENGLISH
Well spoken and personable
Basic working knowledge of Cryptocurrencies
Must be able to work weekends. Full time only, 40 hours per week
48 hours during busy weeks
Basic computer skills (Excel, Outlook etc.)
Good people skills
Ability to multitask, good organizational ability and work under pressure during busy times
Willing to learn and results driven

Other