Customer Service Assistant Iii - Guelph, Canada - The City of Guelph

The City of Guelph

Verified Company

Guelph, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Our Organization:

When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day.

Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options.

Our corporate values are integrity, service, inclusion, wellness, and learning.

Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:

Resumes are being accepted to join our people-oriented team as a part-time Customer Service Assistant III - ServiceGuelph, reporting to the Supervisor of ServiceGuelph.

As the first point of contact for citizens, ServiceGuelph delivers services and information with professionalism, efficiency, and accuracy, and creates a positive experience that builds trust and satisfaction in the work that we do.

As the face of the City, our customer service team helps to solve difficult problems in a manner that is patient, empathetic, friendly, and respectful to understand the customer's needs.

It's a big responsibility that our people do every day

Hours of work:

Up to 20 hours per week between the hours of 7:00am and 5:00pm.

Your role:

Perform large volumes of customer transactions that include payments, document intake and processing, providing information, and answering general inquiries.
Process statutory documents and services.
Handle large numbers of incoming phone calls.
Operate and balance a cash drawer.
Sort and process mail.
Maintain forms, information, and data.
Identify and assess customers' needs to achieve satisfaction.
Go the extra mile to provide a positive customer experience.
Perform other related duties as assigned.

Qualifications:

Experience handling a high volume of payments and transactions using safe and secure practices including familiarity with operating a pointofsale system including counting and balancing monies.
Proven customerfocused service skills.
Reputation of going above and beyond for customers.
Excel in a team environment and enjoy sharing knowledge with others.
Possesses strong and engaging communication skills.
Demonstrates creative problemsolving abilities.
Adaptable and responsive to changing work environments and customer interactions.
Adept at navigating and resolving conflict or difficult interactions.
Possesses strong mathematical abilities, analytical skills, and accurate record keeping.
Ability to multitask, prioritize work, and manage time effectively.
Intermediate skills in MS Office (Word, Excel, and Outlook).

Rate:

$ $21.02

How to apply:

Thursday, April 13, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace.

We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.