Customer Service Representative - Penticton, Canada - WCGWCUUS
Description
Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.
We have an immediate opening for a Full time
Customer Service Representative/
Dispatch at our Penticton, BC
-
Base salary plus incentives:
-
Full time:
-
Comprehensive benefits, including RRSP matching
Key tasks:
- Serve as a single point of contact for all internal and external customers (new and existing)
- Serve visitors by greeting and assisting them or directing them to the appropriate party
- Analyze account activity and suggest opportunities for service improvements to the customer
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints
- Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business
- Coordinates drivers according to customer requests and company rules
- Communicates with customers to determine driver needs
- Schedules and notifies divers of assignments
- Monitor drivers' progress to ensure daily pickups are completed
- Resolves issues that impede progress.
Requirements:
- 23 years of customer service/office admin experience
- Highvolume call center or inbound calling experience
- Excellent time management and prioritization skills
- Strong working knowledge of Microsoft Office, TRUX
- Strong written and oral communication skills
- Critical and logical thinking skills
You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.
- Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer_
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