Pre-collections Agent - Scarborough, Canada - Pay2Day

Pay2Day
Pay2Day
Verified Company
Scarborough, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Are you looking for more than just a job? Do you enjoy being challenged while continuously developing your skill set? Do you want to work for a company that cares about its employees? If this sounds like you, we want to meet you We are a fun, outgoing, diverse and energetic team looking for individuals just like us to join our all-star lineup.

Pay2Day is a rapidly growing company with endless opportunities for career advancement.


Supporting the daily operations of the branch, the Pre-collection Agent manages our customer relationships once their contractual obligations become due.

We are looking for someone who can problem solve client requests while balancing the organization's financial goals and providing exceptional customer service.


Daily responsibilities for the role include:

  • Contacting late clients and obtaining commitments to settle balance
  • Followup client's commitment to pay
  • Audit client banking information and processing payments through client's bank accounts
  • Collection adequate supporting documentation for client extensions
  • Develop settlement strategies with the Branch Manager that satisfy budget constraints.
  • Ensure proper notification of clients prior to account deposits
  • Assist with branch level operation as require

We are looking for someone who:

  • Have a High School Diploma or equivalent
  • 1+ years of customer service experience, either face to face or over the phone
  • Expert at listening and communicating
  • Navigate multiple computer systems
  • Able to multitask in a team setting.
  • Callcenter or collections experience is considered an asset.

Job Types:
Full-time, Permanent


Salary:
$17.00-$19.00 per hour


Benefits:


  • Casual dress
  • Dental care

Schedule:

  • 8 hour shift

COVID-19 considerations:
All Customers are required to wear a mask, physical barrier in place between employees and customers


Work Location:
In person
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