Clerk-receptionist - Greater Sudbury, Canada - City of Greater Sudbury

City of Greater Sudbury

Verified Company

Greater Sudbury, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Section:
Permits and Approvals Integration

Division:
Building Services

Department:
Growth and Infrastructure

Initial Reporting Location:
Tom Davies Square

Job Status:
Limited Position

Affiliation:
Inside Unit

Estimated Probable Duration:
Seven (7) Months

Hours of Work: 70 hours bi-weekly

Shift Work Required:
No

The start date will follow the selection process.
This position is not eligible to work remotely.

Characteristic Duties:

Under the general supervision of the Director of Building Services/Chief Building Official and the day-to-day direction of the Manager of Permits and Approvals Integration.

Schedule appointments for public and stakeholders requesting services or issuance of permits and maintain a database of records of the same.
Prioritize correspondence, calls, visitors and complaints, and refer to appropriate department or official as necessary.
Input data into and retrieve information from CRM system regarding citizen complaints or customer service requests, escalating to management as necessary.
Receive and process fees for the Building Services Division relating to building permits issuance and legal search requests. Receive and process fees for Technical Services Division as required.
Complete the process of issuance of permits for all types of residential, industrial, commercial and institutional (ICI) sector on behalf of the Chief Building Official following final review by a Permit Processing Clerk and a plans examination by a Plans Examiner. Compile documentation package for the applicant associated with completing the permit issuance process; perform data entry for building permit files and other related matters.
Process requests for building inspections from telephone and online inspection system, and prepare inspection schedules for Building Inspectors, retrieving required project files and other correspondence necessary for inspections.
Maintain a postinspection follow up system including inputs of completed inspections and other pertinent dates in the BP.Net system.
Ensure Orders issued by Chief Building Official are mailed to applicable property owner and monitor process of same.
Compile statistical data and other information related to customer service, inspection services and enforcement, and create reports pertaining to the same.
Compile and maintain database of Orders issued under the Chief Building Official.
Assist other staff members during periods of overload, vacation or absence. Performing related duties as required.
Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
Perform other related duties as required.

Qualifications:

Successful completion of Secondary School (Grade XII) Education, plus completion of some additional training or postsecondary education in a related discipline (e.g. arts, business, science, computers).
Certificates in Customer Service Training or Deescalation Training considered as asset.
Over one (1) year up to and two and onehalf (21⁄2) years of related office experience. Experience in Building Services or a directly related field (e.g. zoning administration, Committee of Adjustment) is preferred.
Knowledge of Building Services and operations is an asset.
Demonstrate excellent keyboarding and word processing skills.
Working knowledge of CGS's Zoning Bylaws and familiarity with documentation necessary for the issuance of a building permit an asset.
Demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
Excellent use of the English language; verbally and in writing.
Excellent French verbal skills preferred and a working knowledge of French written skills a definite asset.
Additional lingual competencies in other languages is an asset.
Satisfactory health, attendance and former employment history.
Must be physically capable of operating a vehicle safely, possess a valid driver's licence, have an acceptable driving record, and personal insurance coverage.

How To Apply:

We must receive your resume
before 11:59 p.m. on Tuesday, November 14, 2023. For those providing a French language resume, please also include an English version.

Ensure you attached a cover letter and resume

Acceptable file types are:
.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted.

If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere.

To learn more about working in Canada, visit this webpage:
Applicants Living Outside of Canada (greatersudbu