Customer Account Representative - Saint-Laurent, Canada - VW Credit

VW Credit

Verified Company

Saint-Laurent, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canada-Quebec-St-Laurent

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.

Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers.

Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

Role Summary

The incumbent of the position is responsible for the protection of the Company's assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.

Key Responsibilities

Handle customers with past due accounts on a timely basis to optimize loss prevention;
Approve extensions on loan/Deferral on lease contracts up to two months;
Adherence to collection guidelines and various laws pertaining to collection activities;
Work to in protecting the company's interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
Complete all documents related to closing repossession files;
Assist Customer Care representatives and Insurance Specialist as required;
Be an educational and operational resource for customers in leasing and financing;
Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager

Formal education

DEC required
Bachelor degree (in Finance, Management, Business Administration), an asset.

Experience

Minimum 35 years of experience in collections is required
Experience with negotiation is required.

Skills

Strong oral and written communication skills including excellent telephone skills and techniques;
Attentive to details as well as its accuracy;
Work with minimum supervision;
Ability to manage multiple priorities and tasks at the same time
Ability to promote a cooperative environment and to build team cohesiveness;
Excellent negotiation skills and able to take decisions
Excellent customer service skills
Excellent time management skills
Good knowledge of MS Office (Word, Excel);
Strong interpersonal skills;
Results oriented.
Fluent in both English and French
General knowledge of an automobile retail operation
General knowledge of accounting and collection practices

Work schedule