Information Services Representative - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:08/02/2023

Req ID: 33208

Faculty/Division:
VP & Provost

Department:
Hart House

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

About Us - Hart House
Hart House is a centre for experiential education outside the classroom at the University of Toronto.

Since it opened in 1919, Hart House functions as a place where students, faculty,staff, alumni and members of the broader community connect with each other and the world.

Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students.

Hart House operates from a historic facility on the St.

George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

About Us - Information Services

The Information HUB is a dynamic focal point within Hart House where administrative functions related to a widerange of services and sales - e.g., registration for classes, memberships and other service offerings for Hart House, ticket sales for Hart House Theatre, reservations for the Hart House Fitness Centre - as well as providing general information about Hart House and the university, are performed.

The Information Hub provides our diverse community an open door, welcoming them to enjoy a multitude of activities and services at Hart House.

Your opportunity:

The Information Services Representative is directly supervised by the Information and Client Services Supervisor and plays a role in supporting the Information Service team.

The incumbent will work in close collaboration with the Information Services Associates and Fitness, Wellness and Recreation team to this end with a focus on the facilitation of strong customer service at service points within the building.

They will also be responsible to support non-appointed staff.

The incumbent will act as the first point of contact for general inquiries and will be providing routine and detailed information on programs and events.

They will direct information to visitors on eligibility requirements, procedures, and policies for Hart House facilities.

The incumbent will be responsible for collating and organizing materials, maintaining emergency contact lists, booking rooms, ensuring responsiveness to inquiries, and maintaining daily reports.

They will also handle incoming and outgoing mailand deliveries and liaise with facilities or caretaking staff to address any building issues.

Your responsibilities will include:

Acting as the first point of contact for general inquiries, providing routine information on programs, events, and eligibility requirements
Booking rooms and arranging accommodations, ensuring efficient and appropriate use of spaces
Resolving minor complaints within the scope of the role and referring larger issues to the appropriate channels
Checking eligibility of students to access the facility and maintaining control over the distribution of access to designated University spaces
Supporting the Information Services team in promoting programs and services to internal and external contacts
Conducting regular checks and balancing financial transactions against sales
Assisting with registrations, maintaining databases, and generating reports

Essential Qualifications:

High School Diploma or acceptable combination of equivalent experience.
Minimum of one year experience in customer service
Excellent personal and human relation skills
Computer skills required: Microsoft Office Suite. Keyboarding skills. Familiarity with or ability to quickly learn Fusion software to maintain membership database and online registrations is essential
Must be able to work collaboratively and professionally as part of a team while also being capable to work independently when required
An energetic individual who enjoys the challenge of work in a dynamic environment
Excellent customer service, interpersonal skills, demonstrated conflict management skills and good judgment and initiative
Strong sales orientation
Accuracy along with the ability to multitask is essential
Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices
Fluent in written and spoken English
Ability to work under pressure

Assets (Nonessential):

Experience with Fusion and/or Audience View a notable asset
Experience with POS equipment
Experience in a higher education context is preferred
Second or more languages would be an asset
Experience or knowledge in fitness, health or recreation promotion
Knowledge and experience of for the University of Toronto and/or Hart House programs and services

**To be successful in this ro