Patient Services Clerk - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MED Dentistry:

Competition No.

Posting Date

Nov 24, 2023

Closing Date

Dec 01, 2023

Hourly Rate

$ $29.39

Grade

Hours

**up to 35 per wk
This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of April 30, 2024.

Location - Work primarily takes place at North Campus, Edmonton.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department Summary

The School of Dentistry Oral Health Clinic (OHC) located on the 8th Floor of the Kaye Edmonton Clinic provides oral health care services to over 250 patients per day.

Position Summary

Reporting to the Patient Services & Systems Supervisor, the Patient Services Clerk acts as the first point of contact for all patients for the full scope of the patient experience; starting from the initial inquiry/booking to check-out, including payment processing.

This position will have an end date of April 30, 2024. The successful incumbent should be available to work a rotating schedule between the hours of 7:30 a.m. and 5:30 p.m.

Duties

Responsible for patient coordination and scheduling, coding entry into axiUm patient management software for accurate billing, patient registration and chart maintenance
Collects fees and completes insurance and thirdparty billing forms including coordination of benefits in the event of multiple insurance carriers
Processes CDANet and paper claim submissions
Processes cheque, debit, and credit card payments and completes deposits
Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.
Maintains electronic filing system; types correspondence, photocopies, and faxes as required
Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients' electronic charts in axiUm database
Answers and directs numerous incoming phone calls, provides patients with program information
Acts as the first point of contact for a large volume of patients providing checkin and checkout services and collecting payments
Provides firstlevel support to patients and students regarding axiUm (electronic health record)
Performs other administrative duties as required

Qualifications

High school diploma
2 years of relevant experience in a fastpaced Dental Office
Experience with processing a large volume of patient traffic and phone calls
Expertise using an electronic health record system
Experience with POS devices, processing payments and completing deposits
Ability to critically analyze all aspects of the patient record and identify any required changes
Accurate data entry skills; strong attention to detail
Ability to multitask in a fastpaced and diverse work environment that is dynamic and constantly changing
Excellent communication skills (listening, verbal, and written) and interpersonal skills
Welldeveloped organizational skills with the ability to meet deadlines and prioritize activities

How to Apply
**We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.