Customer Service Administrator - Vancouver, Canada - Alpine Building Maintenance

Alpine Building Maintenance
Alpine Building Maintenance
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:
Service Administrator


Status:
Full time, permanent (between Monday to Friday, 8:30am - 5:00pm)


Location:
Delta, BC


Salary:
$47,000 annually(negotiable)


About the Role:

We are looking for a client focused Service Administrator with strong attention to detail. The Service Administrator promotes exceptional client satisfaction within our accounts.

It requires the ability to multi-task, provide solutions, be proactive, and ability to communicate with all clients and Operations while keeping sales in mind.

The Service Administrator will be the face of the company and the first point of contact for all clients regarding work orders as well as any escalations.


What You Will Be Doing:


  • Receive and route company phone calls, messages, faxes
  • Receive and direct visitors in a friendly, professional manner
  • Handle customer complaints and inquires (external and internal)
  • Create various reports for management
  • Use the new CRM system for work orders
  • Prepare and ensure delivery of outgoing mail as needed
  • Various document preparation and general filing as required both electronic & hard copy
  • Assist in the maintenance of office equipment and office consumables, managing external vendors
  • Work on ensuring all data entry for key reports is done in a timely and accurate basis
  • Booking travel
  • Supports multiple departments in a variety of projects as requested
  • Generate compliance reports and compliance followups for the Service Manager
  • Coordinate and track GPS hours for field staff
  • Other administrative tasks and projects as required

What You Bring to the Table:

  • Preferably 3-5 years' experience in office administration
  • Experience dispatching or on a switchboard
  • Multitasker
  • Ability to work independently
  • Strong sense of judgment
  • Excellent typing and data entry skills
  • Experience in a fast paced work environment

What We Offer:


  • Opportunities for career progression & development
  • A competitive salary & benefits program

About Our Organization:


Alpine has grown to become one of Canada's leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada.

Our commitment to excellence and passion to serve sets us apart.

With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts.

Alpine's brand promise of "Reflecting Excellence" distinguish it from others. We aspire to always be the best, by delivering on our promises, exceeding our client's and employee's expectations.

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