Food & Beverage Supervisor (Part-time) - Pickering - Great Canadian

Great Canadian

Verified Company

Pickering, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Pickering Casino Resort is seeking a Part-time Food & Beverage Supervisor

Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly.

The Food & Beverage Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback.

Manages the performance of the front house staff and encourages a welcoming work environment. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedure.

Successful applicants will demonstrate the following qualifications:

Assign responsibilities and duties to respective roles to effectively manage operations;
Conduct performance evaluation, coaching and issuance of corrective actions to employees as required;
Maintain payroll systems including authorizing shifts, calculating biweekly time sheets, monitoring attendance and attendance management program for employees;
Strong understanding of the cash system policies and procedures and ensure compliance;
Complete daily reports and documents as required;
Responsible to assist with the full recruitment process;
Resolve customer concerns and complaints promptly and respectfully;
Provide training to new and existing employees and development opportunities;
Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.
Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)
Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.
Liaises and communicates effectively with all appropriate operational department heads.
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.

Minimum Qualifications:

High School Diploma; Post secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset;
Minimum 3 years of front of house experience working in a high volume multiunit establishment or Casino;
Must have 1 year supervisory experience;
Proven knowledge in food and wine;
Experience supervising in an unionized environment is an asset;
WHIMIS Certification and/ or Food Safety Training is required;
Must have knowledge in Point of Sale system (POS) and inventory management systems;
Ability to work independently under pressure in a fast paced work environment;
Excellent leadership and time management skills;
Must have strong customer service orientated background with strong people and diversity skills;
Fluent in English, both written and verbal;
Possess strong conflict resolution skills including employee and customer disputes;
Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certification