1.0 Fte Days Permanent General Case Manager - Winnipeg, Canada - Main Street Project

Main Street Project

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The case management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants.

Case managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants.

Relationship building is the key function of this team.

Referrals into this team come from support staff within MSP or external agencies.

They are reviewed by the Program Manager and assigned to a case manager based on the space within a caseload, the acuity of the participant and their immediate needs.

Once assigned, the case manager meets regularly with participants within MSP and the community.

Two week rotation schedule:

Week 1:
Sun

Mon Tues Wed Thurs Fri Sat

O

D D D D D O

Week 2:
Sun

Mon Tues Wed Thurs Fri Sat

O

D D D D D O

General Case Manager Duties

Provide ongoing case management support to assess progress and ensure treatment plan
Develop and coordinate individualized care plans addressing shortterm and longterm goals in collaboration with participants, interdisciplinary team members and external partners
Assess an unsheltered person's needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants' ability to meet identified goals
Create and maintain a professional relationship with community members, including boundary setting
Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
Work with Involuntary Participants and Participants not capable of consent

- planning process and intervention with participant

Identify and provide information and resources to participants including: Community resources, Rent and income assistance, Mental health resources and Indigenous organizations
Establish partnerships with landlords and service agencies, and advocate on behalf of participants
Identify symptoms of suicide ideation and offer resources and support
Create environments of cultural safety for participants
Meet with participants both onsite and in community
Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
Maintain accurate and confidential electronic and file records, including statistical data
Conduct crisis intervention as needed
Attend programrelated community, coalition, and committee meetings

Qualifications

Bachelor's Degree in a relevant field. Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience will be considered in lieu of a degree.
Demonstrated knowledge of case management principles and processes eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
Demonstrated experience developing and implementing care plans that promote positive health outcomes
Experience creating and maintaining case plans, progress notes and other necessary documentation
Experience working with Indigenous organization and/or communities
Experience in working with culturally diverse populations
Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
Nonviolent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset

Knowledge, Skills, and Abilities

An understanding of and ability to work within the frameworks of clientcentered care, selfdetermination, strength based approach, and trauma informed care
Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
Motivational interviewing skills
Excellent verbal and written communication skills
Knowledge of Indigenous History and Colonial History and it's impact on the reality of Indigenous people in Winnipeg.
Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
Indigenous language skills are considered an asset
Knowledge of community resources available throughout Manitoba
Knowledge of addictions, mental health diagnoses, and cooccurring disorders
Knowledge and ability to adhere to confidentiality standards and legislation
Ability to manage, assess, and work with challenging behaviours
Ability to work independently, under pressure, in a team or independent setting
Ability to effectively re