Automotive Collision Appraiser - Edmonton, Canada - Johnny K CARSTAR Group

Johnny K CARSTAR Group
Johnny K CARSTAR Group
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
You will play a pivotal role in ensuring seamless operations and exceptional customer service.

Your primary responsibilities will include writing estimates for vehicles on-site and Photo Based, using an online system to manage estimate bookings, disassembling vehicles, logging, and categorizing vehicle damage information, moving vehicles, taking pictures, working with Insurance vendors & third-party customers, and assisting everyone through the standard estimate process.


You will also be instrumental in keeping our front of office area organized and customer-ready and will play a vital role serving as the face of our company, greeting customers with a warm smile.

This role requires a high level of organizational skills, attention to detail, and a customer-centric mindset, making you an integral part of our team.


KEY RESPONSIBILITIES
-
Vehicle Damage Assessments - The main conduit for gathering, organizing, and inputting vehicle damage-related data.
-
Customer Communication
  • The main contact for all communication related to vehicle damages & estimates.
-
Conflict Resolution - investigate and resolve customer issues, escalating to the appropriate department or lead when necessary.
-
Collision Knowledge - Assist customers in reviewing and understanding their estimates/ repair worksheets and answer general collision inquiries.
-
Cross-Team Collaboration
  • Collaborate with Parts teammates, Team Leads and CSR's to provide comprehensive solutions for clients. Communicating customer feedback to relevant departments.
-
Feedback and Reporting
  • Gather information from production staff, team lead, and parts to provide insurance partners with accurate and uptodate information through various portals (ARMS, Mitchell & Qapter).

QUALIFICATIONS

  • High school diploma or equivalent
  • 2 years minimum Automotive related Experience (in autobody/body shop environment)
  • Proficient in using CRM software and other relevant tools.

KEY ATTRIBUTES

  • Empathetic and patient demeanor
  • Team Player with excellent interpersonal skills
  • Ability to adapt to change and learn quickly.
  • Strong organizational skills and ability to multitask
  • Goaloriented and customerfocused mindset
  • Strong verbal and written communication skills
  • Excellent problemsolving abilities and attention to detail
  • Ability to remain calm and professional in highpressure situations.

WHAT WE OFFER

  • Collaborative and respectful work environment for all employees
  • Health Benefits
  • Vacation Time
  • Training and professional development opportunities
  • Work-Life Balance

Salary:
$65,000.00-$80,000.00 per year


Benefits:


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay

Application question(s):

  • Please list any auto body/collision repair appraising/estimating software that you are familiar with.
  • On a scale of 10, 1 being no experience and 10 being expert, please rate your Microsoft Office skills.

Experience:

- auto body/collision repair estimating/appraising: 2 years (preferred)


Ability to Commute:

  • Edmonton, AB (required)

Work Location:
In person
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