Rbs Technical Writer - Vancouver, Canada - Teck Resources Limited

Teck Resources Limited

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Reporting to the RBS Training Supervisor, the RBS Technical Writer, will assist with standardization, alignment and quality control of documents and other training materials.

Training materials should be written in a way that explains technical information in simple language that can be easily understood by end users.

The Technical Writer will develop and update training materials to support learning that will support adoption of change and drive improved performance.

Responsibilities:

Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from SMEs and develop, prioritize, and write user manuals and quick reference guides
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Build user guides and other documentation to provide end users with an understanding of the key functionality of a platform.
Edit documentation for transparency and understanding without changing key information.
Write userfocused release notes
Learn product concepts and communicate the information to a variety of audiences.
Gather user feedback on documentation to improve usability.
Ensure consistency and quality in training documentation across product suite.
Measure metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
Ensure all written materials align with Teck's standards and branding
Support improvement projects aimed at knowledge dissemination

Qualifications:

Two or more years of experience as a technical writer or a degree in journalism, communications or creative writing.
Experience in writing documentation and procedure manuals for various audiences
Experience working with content management systems and maintaining document libraries in Sharepoint
Superb written communication skills, with a keen eye for detail
Ability to prioritize multiple projects simultaneously
Experience working with eLearning tools and a Learning Management system
Experience with Office D36
Previous experience and accountability with an endtoend documentation creation process.
A positive demeanor, willing to jump in and tackle new challenges

About Teck:

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.

Teck has been named one of Canada's Top 100 Employers for the six consecutive years.

Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People.

Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.