Scheduling/customer Service Assistant - Hamilton, Canada - Thrive Group

Thrive Group

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring 2 full-time
_ _Customer Service Assistants
to join our Community Services Team**
AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities.

Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life.

We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

Under the direction of the Community Services Manager, this position is responsible for providing a variety of customer service functions for our health care services we provide in the community and in our congregate living programs.

Please Note:
This position requires a mix of days, afternoon and evening shifts.

Are you looking for a job with an organization that values a strong workplace culture? By joining AbleLiving Services, you'll be joining an organization that is:

Great Place to Work certified
Named on the Best Employers in Ontario list (2021)
Named on the Best Employers in Healthcare list (2021)

Interested in bringing your talent to our team? Here is what we offer:

Competitive wages
HOOPP (Healthcare of Ontario Pension Plan)
Ongoing opportunities for education, training, development and growth
Tuition reimbursement opportunities
Employee Assistance Program

- $500 signing bonus

Position Summary:

The Customer Service Assistant will provide support to our Community Services programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services

Other responsibilities include:
- providing schedule support and planning to community teams and programs
- managing phone calls from employees and clients in the community
- inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- utilize client database and software management programs
- assisting with preparing and posting staff schedules
- assisting with preparation of payroll, including timecards

Requirements:

College/business diploma in office administration or related certification preferred
Minimum one year experience in an office environment
Must have previous experience with database management and report generation
Must be able to use Microsoft Word and Excel
Attention to detail, with accurate keyboarding skills
Ability to format letters, forms, memos and general documents is essential for this position
Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
Must be able to work both independently as well as part of a team

**As a condition of employment, you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date.