Bilingual Customer Service Representative - Mississauga, Canada - Sonova

Sonova
Sonova
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

for the following position:
Bilingual Customer Service Representative


Overview:

As a Bilingual Customer Service Representative you will be responsible for supporting the sales effort of the company, serving as customer liaison


What you'll do:

***- Resolve problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems.

  • Redirect complex or specialized concerns to appropriate team for follow up (e.g.
  • Audiology inquiries, technical product support, etc.) when applicable.
  • Investigate and resolve problems related to shipment of product, returns, credits and orders.
  • Liaise with all departments to ensure order fulfilment.
  • Process written and oral BTE and ITE orders.
  • Prepare quotes on hearing aids and FM systems.
  • Track orders, advise of out of stock situations.
  • Communicate company policies and pricing per price and policy guide.

What you bring to the team:

  • Post Secondary Diploma or Degree
  • Professional Working proficiency in English and French (oral and written) required
  • Previous work experience in customer service
  • Strong problem solving skills
  • Customercentric always searching for ways to improve service, takes action to resolve (internal or external) customer issues
  • Ability to work in a team environment
  • Proactive and positive attitude
  • Strong telephone etiquette
  • Good judgment about when to act independently or escalate an issue
  • Strong focus on building customer relationships
  • Ability to understand technology
  • Proficient in using Excel and Microsoft Word, SAP and CRM (preferably SalesForce

What makes us a great place to work for:

  • Exciting and challenging work environment
  • Collaborative culture
  • Opportunities for continuous selfimprovement
  • Opportunities for flexible hybrid model work environment
  • A company that values diversity and inclusion
  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
  • Mentorship program and career development plans
  • We change lives through our products and services help us make a difference
  • Sonova Canada has been recognized by HRD Canada as one of
-
Best Places to Work 2023.
  • Take a look at how you can Create Sense with us
  • Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from youSonova is an equal opportunity employer
More jobs from Sonova
See all jobs of Sonova