Customer Experience Representative - Cambridge, Canada - SNDL

SNDL

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title
Customer Experience Representative
Job Description
About The Role

Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ.

Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.

We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying uptodate with industry legislation, trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and restock products regularly

Regulatory Adherence

Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
Support and promote Nova Cannabis's and AGCO's (Alcohol and Gaming Commission of Ontario) social responsibility programs
Comply with Nova Cannabis's policies, standard operating procedures, and practices

Experience and Qualifications

Minimum, 2years of customer service experience
Minimum, 2years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid CannSell certification
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Openminded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanor
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 19 years of age or older
Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers
Number of Openings
1

Time Type

Part time