Part-time Customer Service Representative - Brant, Canada - County of Brant

County of Brant

Verified Company

Brant, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Description:

How to Apply:

_ Minimum Qualifications:
_

Postsecondary school education or equivalent combination of education and experience
Minimum one two years of customer service/office administration related experience
Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet and Publisher
Experience working with a Recreation Software System
Experience with cash handling & Point of Sale
Proven ability to maintain confidentiality
Proven exceptional customer service skills, both written and verbal
Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and selfdirection
Ability to work in a fast paced team environment with a high degree of professionalism while, at times, working under pressure and dealing with difficult situations pertaining to customer service
Ability to work flexible hours, which will include day, evening, weekend and short notice call in shifts with most hours being evening and weekend shifts
Current Standard First Aid, CPR, AED certification (or ability to complete within a year of hiring date)
Acceptable Police Records Check
Knowledge of sports, preferably ice and field sports (hockey, ball, soccer, figure skating, etc.)

_Assets:
_

Experience working in a municipal recreation setting/facility operations
Experience with ActiveNet recreation software system

_Duties:
_

Serving as primary point of contact for the Brant Sports Complex and the Community and Protective Services Department, answering telephones and responding to general public and user group inquiries
Provide excellent customer service at the Brant Sports Complex Information Desk, Paris Community pool and Syl Apps Community Centre and direct facility users to appropriate program spaces, change rooms and meeting spaces
Posting schedules on the inhouse electronic room schedule system
Processing program registrations, facility booking requests, permits and related documents
Processing of memberships and dog licenses
Administrative functions such as cash handling, bank deposits, filing and preparing documents and marketing materials
Monitoring of the general public
Light housekeeping duties in office area
Other duties as assigned

Rate of Pay:
$22.21 per hour

Hours of Work:
hours per week. Shifts vary, with focus on evening and weekend shifts. Generally evenings (4:00 p.m. to 10:00 p.m.), weekends (various shifts between 7:00 a.m. to 10:00 p.m.) and daytime hours (Monday to Friday various shifts between 8:30 am and 4:30 pm)

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.