Claims Advisor - Edmonton, Canada - Peace Hills Insurance

Peace Hills Insurance

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Duties and Responsibilities:

Review all information available to confirm coverage is in place and applies to the reported claim
Explain coverage and the claims process to Insureds and claimants
Communicate directly with insureds and assist them through the claims process to facilitate fair and reasonable settlements
Evaluate potential opportunities for recovery including through subrogation and salvage
Collect and review documents and other relevant information that assist in the evaluation and quantification of the claim file
Set, evaluate, and maintain appropriate reserves based on the expected final payout
Retain and / or coordinate the retention of appropriate external resources as required
Oversee, monitor, and control costs associated with external resources
Evaluate and adjust claims in accordance with the company's customer service standards
Correspond verbally and in writing within and outside of the organization
Maintain & keep current file diaries and abeyances
Identify potentially fraudulent claims and coordinate file activity with the Special Investigations Unit

Required Qualifications:

Minimum of 12 years of experience in an insurance customer service environment supplemented with postsecondary education and/or working toward a CIP or FCIP designation;
Highly developed interpersonal, organizational and time management skills;
Strong written and verbal communication skills with the ability to deliver messages with tact and diplomacy
Ability to make decisions that support the company's claims handling philosophy.

Working at Peace Hills:

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.

Ensuring an appropriate work/life balance and a collegial and supportive office environment are just a couple of ways we do this.

Job Types:
Full-time, Permanent

Flexible Language Requirement: