Client Service Specialist- Food - Guelph, Canada - DNV

DNV

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us:

We are the independent expert in assurance and risk management.

Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role:

What You'll Do

Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
In addition, this position will work with our technical group to ensure the quality of work and documentation meets Accreditation requirements as well as internal KPI s
In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV s ICP and internal KPI s
Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
Issue and maintain certificates based on verifying information in the database
Enter and maintain all related data into a multi system database
Work with management to track the audit progression based on the scheme rules and client requests
Review audit data and update multi system database to account for the changes impacting the clients certifications
Assist with resolving questions/conflicts regarding the Certification Process
Maintain lines of communication internally with DNV s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
Consistently meet key metrics
KPI s related to scheduling and planning, response time internally and externally, and Reports

What we offer:

Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)]
Medical, Dental, and Vision Benefit Plan
Group retirement plan with company match
Company provided life insurance, shortterm, and longterm disability benefits
Education reimbursement program
Employee and Family Assistance Program with counseling, coaching, and support options
Flexible work schedule with hybrid/remote opportunities

Benefits vary based on position, tenure, location, and employee election

How We Do It
We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce.

All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information

Read more here
Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

DNV Careers

About you:

What is Required

5+ years administrative experience
3+ years of proven high level customer service experience
Experience in Microsoft Office
Strong written and verbal English communication skills We conduct preemployment background

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Preferred Skills

Bachelor s Degree
1+ years experience relating to Food & Beverage Schemes (FSSC, SQF, BRC and ISO22000).
Additional scheme knowledge is helpful
Certification Body Problem Solving Process Training

Training