Installation Coordinator - Vancouver, Canada - Johnson Controls

Johnson Controls
Johnson Controls
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Installation Coordinator

Be part of the future
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.

We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.

We are committed to make a difference.


What we offer:


  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Competitive Retirement Saving Plans
  • Employee Assistance Program
  • And more

What you will do

  • Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
  • Perform welcome calls to each customer within 48 hours of job booking.
  • Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel onsite, etc.
  • Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure ontime installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
  • Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
  • Track and verify ontime delivery off all materials needed to complete installations.
  • Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
  • Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
  • Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
  • Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it

  • Work with Sales and National Account teams on any installation concerns.
  • Work with installers, subcontractors, install manager and material handlers.
  • Work with vendors regarding material shipments

What we look for

Required

  • High School Degree or equivalent
  • At least 1 year of customer service experience.
  • Strong organizational skills.
  • Ability to communicate in a professional business manner.

Preferred

  • Knowledgeable in Microsoft (Especially Outlook and Excel).
  • Excellent written and verbal communication skills.
  • Ability to handle several tasks simultaneously.
  • Ability to work in a fast paced, teamoriented environment
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