Billing and Sales Representative - Hamilton, Canada - Connex Telecommunications Inc.

Connex Telecommunications Inc.
Connex Telecommunications Inc.
Verified Company
Hamilton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step

  • They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Important Information:

Schedule Availability:
Mon-Sun between the hours of 8am pm (rotating shifts)

Wage:
$16.

65/HourLocation: Work from home (In-office work available)What We Have to Offer:


  • An Amazing Team of Coworkers and Support Staff
  • Fun Work Culture that Appreciates You
  • Medical, Dental and Vision Benefits after 6 Months


  • Career Advancement

  • We promote from within; advance your career through your actionsWorking as a Billing and Sales Representative, You Will:
  • Provide exceptional customer service and problem solving by responding to Inbound calls
  • Assist in billing calls resolve billing issues, clarify charges on their account, help them to make payments
  • Identify where sales can be made, and push for sales on billing calls
  • Ability to work from home
  • Be an active listener who can show empathy and patience in a nonscripted environment
  • Resolve customer inquiries
  • Work in a fast paced, high volume, environment
  • Be comfortable with change
  • Achieve performance goals for call time, accuracy, quality, deescalation, and customer satisfactionWorking as a Billing and Sales Representative, You Should Have:
  • Stellar attendance and punctuality are a must
  • Minimum 1year customer service experience preferred
  • Ability to receive and implement ongoing feedback / coaching
  • Exceptional customer service and interpersonal phone etiquette skills
  • Comfortable with technology, the Internet, Windows, and competent typing skills
  • Ability to successfully employ deescalation strategies
  • Strong oral/written communication skills
  • Must be results oriented
  • Motivated to be a consistent performer
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