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Markham

    Clerk, Nights - Markham, ON, Canada - Enercare

    Enercare
    Enercare Markham, ON, Canada

    3 weeks ago

    Default job background
    Part time
    Description
    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months


    Rate of Pay:
    UNIFOR Clerical Range 2
    Hours of Work: 24 hours per week between Monday – Friday 7:00am – 3:00pm or 2:00pm – 10:00pm and Saturday or Sunday 7:00am – 3:00pm or 9:00am – 5:00pm

    Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.

    Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors

    Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.

    Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs
    Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management
    Responsible for collection of payment on orders
    Required to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extras
    In charge of reconciling GERS cash draws for previous day's work
    Provide customer quotes, analyze and interpret forecast and incoming-demand data
    Coding out of calls when required
    Undertake special projects and assignments as assigned
    Achieve defined productivity and performance measures on a consistent basis
    Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
    Ability to provide reporting and data analysis as requested by management
    Ability to effectively use W6, GERS, MS Office & Clarify software programs
    Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
    Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
    Capable of doing financial analysis to rectify variances
    This position applies to UNIFOR Local 975.

    We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

    Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.
    #
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