Sales Manager - Kingston, Canada - Delta Hotels by Marriott Kingston Waterfront

Delta Hotels by Marriott Kingston Waterfront

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION OVERVIEW:

The Sales Manager is primarily responsible for the direct sales of existing and prospective clients in an effort to generate guest room, meeting and conference business while assisting in achieving overall hotel budgeted revenues.

This position is identified as an outside sales position that is responsible for achieving prospecting and revenue targets, while completing administrative requirements.

KEY AREAS OF RESPONSIBILTY:

-

SALES:
This role must constantly be pursuing new business and actively prospecting to find revenue opportunities that will grow and develop guestroom and meetings business for the hotel.
Building relationships and gaining repeat clients will be critical to maximizing revenue_

Provide clear and concise proposals highlighting client needs with hotel benefits to secure business opportunities
Provide exceptional customer service
Maximize hotel revenues through effective negotiation and selling to property features
Prospect, develop and maintain accounts through consistent, proactive and targeted sales initiatives
Pass leads to sister properties where appropriate
Remain current with hotels competitive set
Be part of client welcome team and maintain presence during event period in conjunction with banquet food and beverage team
Conduct postevent follow up to evaluate client experience and attempt to rebook client's future business
Conduct site tours and entertain clients to build relationships long term while achieving personal targets.

-

REVENUE MANAGEMENT:
This role must ensure that high demand periods are protected and that revenue is maximized through use of booking windows, length of event requirements, discounting practices, and upselling techniques.
_

Propose, negotiate, and close business in the market segments assigned
Maintain price and rate integrity using negotiation skills

-

ADMINISTRATIVE:
This role must maintain accurate an accurate filing and client tracking system along with providing effective communications to the RDOS, GM, and other departments as required.
_

Team lead on developing event details sheets and critical path communication with other departments
Client liaison in signing final documents and client approvals
Leads/participates in preconference meetings with clients and sales team
Maintains up to date documentation available for review by team members as required
Prepare weekly sales report, and attend sales meetings
Ensure a smooth transition from sales to operations through active communication, particularly in 72 hours prior to event start

-
The above areas of responsibility are not all inclusive and may be amended from time to time._

QUALIFICATIONS:

Minimum of 2 years of proven sales experience, preferably in a hotel environment
Completion of a two year community college diploma in a related area or equivalent
Ability to multitask while focusing on achievement of revenue and activity goals
Strong written and verbal communication skills
Client focused and a team player
Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice
Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business
Excellent analytical, problem solving, organizational and interpersonal skills
Excellent time management skills with the ability to prioritize
Detail oriented
Highly motivated, selfstarter, entrepreneurial, working with mínimal supervision

Strong computer skills

Opera and Opera Sales & Catering experience an asset
Must possess the ability to communicate effectively within a diverse team environment
Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests
Must be able to work general office hours (8:30/9:00am to 4:30/5:00pm) with occasional evenings and weekends
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status or family status of that person or that group or class of persons._
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, selfexpression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to selfidentify and apply._
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodatio