Guest Service Agent - Richmond, Canada - Hilton Vancouver Airport
Description
The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value.
We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the businessRESPONSIBILITIES (Including but not limited to):
- Ensure a memorable experience for our arriving and departing guests while upholding Hilton Values and Brand Standards
- Maintain a balanced float assigned by the hotel and reconciling all transactions at the close of each shift
- Act as a concierge; assisting guests in all inquiries and accommodating special requests whenever possible
- Answer all telephone inquiries in an efficient and friendly manner, using guest names when possible
- Accept reservations, changes and cancellations in the absence of Reservations staff.
- Complete shift checklist and passon important information
- Assist guests with luggage when entering and departing the hotel
- Other duties as assigned
QUALIFICATIONS:
- Previous hotel front office experience is an asset
- Excellent customer service and communication skills
- Strong organization skills and able to multitask
- Selfstarter and takes initiative, a team player
- Previous experience with a property management system an asset
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Onsite parking
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Experience:
- customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location:
In person
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