Assistant Manager Ii - Delta, Canada - Coach

Coach

Verified Company

Delta, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Assistant Store Manager

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store's environment._

Sample of tasks required of role:

SALES_

ï'- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

ï'- Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store's performance at all times and achieves sales

ï'- Productivity Management: holds the management team accountable for personal productivity and management contribution

ï'- Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager

ï'- Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics

ï'- Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations

ï'- Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)

ï'- Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed

ï'- Develop team to build long-term relationships with customers to drive business

ï'- Takes initiative; has a high level of ownership and accountability for results of self and others

ï'- Works directly with the Store/District Manager to protect and drive the needs of the business

ï'- Ensures all daily tasks are completed without negatively impacting service of Coach standards

ï'- Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate

ï'- Builds trusting relationships with peers and team; acts as advocate for the Brand

ï'- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance

ï'- Delegates and empowers others

ï'- Creates enthusiasm and positivity for a shared vision and mission

ï'- Recognizes and values individual performance

OPERATIONS:_

ï'- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager

ï'- Resolves performance problems using appropriate communication, coaching and counseling techniques

ï'- Adheres to all retail policies and procedures including POS and Operations

ï'- Leverages / understands Coach's tools and technology to support Service and Operations of store

ï'- Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench

ï'- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

ï'- Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)

ï'- Interacts and communicates with Lead Supervisor and Store Manager

ï'- Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met

ï'- Adheres to all retail policies and procedures including POS and Operations

ï'- Leverages and understands Coach's tools and technology to support Service and Operations of store

Additional Requirements:

Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education:
High school diploma or equivalent; college degree preferred.

Technical:
Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, in