Retail & Experience Supervisor - Tinhorn Creek - Oliver, Canada - Andrew Peller Limited

Andrew Peller Limited

Verified Company

Oliver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring a
Retail & Experience Supervisor to join our
Tinhorn Creek Vineyards team. Tinhorn Creek Vineyards in Oliver, BC is one of the Okanagan's most innovative and environmentally sustainable estate wineries with an extensive health and safety program.

the winery...

We are a 450-ton winery in the heart of the South Okanagan wine region, with vineyards on both the Golden Mile Bench and the Black Sage Bench.

We produce roughly 50:50 white and red, and our two unique vineyard sites allow us to grow both Bordeaux and Burgundy varietals in addition to a dash of Syrah and Gewurztraminer.

We employ a basic and natural wine making approach and have a small but skilled team you would enjoy working with.

the opportunity...

As a supervisor your job will be varied, and no two days will be the same - if you thrive in the exciting hospitality, service and tourism industry - this is a rare opportunity for a year round position with potential for growth The ideal start date for this position is March 2023.

the offer...

Competitive wage with opportunities for medical/dental benefits as well other incentives
Training and education in various aspects of ultrapremium wines
Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality
Employee gift card to be used on our retail products, restaurant, or experiences
Access to our Employee Assistance Program, Learning Library and Development Seminars

Does this sound like you?

A passion for working with the public and/or are interested in learning about wine
Exceptional communication skills with the ability to multitask while guiding a team
A "Can Do" attitude and enjoy working in a busy seated tasting environment
An understanding of how to provide bestinclass service for guests and exceed sales targets
Ability to be a brand ambassador; you love to entertain others in a fun and engaging way
Knowledge of Point of Sale software (winery retail software like WineDirect an asset but not required)
Serving It Right certified and 1+ years of experience in a similar customer environment

the specifics...

Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Sales Associates to do the same
Supporting the drive for higher sales and support Sales Associates to sell Wine Club memberships
Supporting the Manager with sales performance tracking and team training of retail functions within the wine shop
Managing all customer inquiries completely, appropriately, and in a consistently positive, professional, and enthusiastic manner
Sharing wine and viticultural knowledge in a fun and engaging way with customers and own team
Being a positive wine educator and brand ambassador, as well as inspiring our team of Sales Associates conveying a consistent and positive brand story
Financial and inventory management
Maximizing revenue per customer through nonwine merchandising of the tasting room
Supporting onsite events and instore promotions

**Incumbents for these roles must be a minimum of 19 years of age and in possession of a valid "Serve it Right" certification.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence.

We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.