Customer Service Representative - Toronto, Canada - People Corporation

People Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Customer Service Representative to join our BPA team in Toronto.

A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints.

A customer service representative is expected to provide superior customer service.

He or she works as a member of the Customer Service Centre Team and reports to the Contact Centre Supervisor.

The Customer Service Representative will:

Be responsible for handling queries regarding benefit and pension plan member/participant claims, benefits and eligibility, employer benefit contributions and individual's retirement accounts
Provide superior customer service by handling all questions and concerns with speed and professionalism
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken using computer software programs
Address the concerns of customers both in person and over the phone
Refer unresolved customer queries or grievances to appropriate staff members or designated departments for further assistance or investigation.
Implement requested changes to existing accounts and performs other account maintenance and clerical duties as requested including assisting with special mailouts
Maintain security and confidentiality of member records
Report directly to Contact Centre Supervisor
Build relationships with other customer service centre team members
Work directly with benefit plan members and their dependents, union representatives, contributing employers and benefit providers

To be successful as a Customer Service Representative
with BPA, you will need:

Excellent written and verbal communication abilities are essential
Knowledge of customer service principles and practices
Relevant benefits knowledge
To handle and resolve customer complaints
Exceptional listening skills
To research skills to trouble shoot customer problems using available resources
Organizational skills
High school diploma or equivalent
Six months or more experience in a call center environment
Previous customer service experience related to group benefits
Previous experience in office administration and clerical processes
Bilingual (French/English) would be an asset
Bilingual (Italian/English) would be an asset
Bilingual (Mandarin/English) would be an asset
Bilingual (Turkish/English) would be an asset

What's in it for you:

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958.

BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.