Analyst, Voice of Guest - Vancouver, Canada - Lululemon

Lululemon

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.

Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Voice of Guest (VoG) is part of the global Omni Centre of Excellence, supporting both North America and International business teams.

Voice of Guest aims to listen to our guests' voices to bring to light strategic insights and opportunities that will help shape the overall guest experience strategy and lead to guest-centric action and innovation.

a day in the life:
what you'll do

Supporting the North America side of the business, the Analyst, Voice of Guest will work with the team to grow and find efficiencies with the VoG program and create insightful reports, with the end goal of providing guidance and highlighting opportunity areas from a guest experience standpoint to the business teams.

The Analyst, Voice of Guest will support all aspects of maintaining and growing the VoG program to ensure successful enrolment and ongoing engagement with stakeholders.

Responsibilities include but are not limited to:

Working with crossfunctional teams to understand needs and requirements for guest insights
Designing the methodology to answer business questions
Managing project timeline and vendor deliverables / output
Designing and building dashboards / reports that tell a succinct story and provide actionable insights
Identifying opportunities to find efficiencies in our current programs and grow the VoG portfolio to gain a holistic view and better understanding of our guests

qualifications

Strong technical and data visualization skills
Excel, Power BI, PowerPoint
Ability to understand and solve complex problems
Ability to be creative and think outside the box
Strong communication skills
2+ years of working experience in vendor side research strongly preferred
2+ years in an analytical role strongly preferred
Strong endtoend project management skills
Ability to distil and translate large quantitative and qualitative data sets into easy to understand insights / findings
Knowledge of consumer research strongly preferred
Degree or equivalent in Business Administration or similar field is an asset

must haves

Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

LI-ZP #LI-Hybrid