House Manager - Edmonton, Canada - TELUS World of Science - Edmonton

TELUS World of Science - Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSTING NO:
ESSF 1723

AFFILIATION:
CSU52

The Edmonton Space & Science Foundation

House Manager

Temporary Part Time (April 29, September 9, 2024)

Up to 2 Positions

Join TELUS World of Science
Edmonton (TWOSE) as we embark on our 40th trip around the sun Situated in the heart of amiskwacîwâskahikan in Treaty Six Territory and the Métis Homeland, we are the destination to engage Albertans' hearts and minds in science, with a mission to ignite curiosity, inspire discovery, celebrate science, and change lives._
We take pride in building a culture that is diverse, equitable, and inclusive. Science is for everyone, and the Science Centre team is as diverse as our guests. We encourage Black, Indigenous, and racialized peoples, persons living with disability and neurodiversity, women, sexual and gender minorities, and members of all minority groups to apply. _
Be part of an organization that values diverse perspectives, identities, abilities, and expressions. From cosmic discoveries through telescopes to 'Aha' moments under microscopes, join the Science Centre as we celebrate the endless possibilities of science for the next 40 years_

Position Summary:

Reporting to the Manager, Guest Experience, the House Manager plays a key leadership role in daily science centre operations with the goal of ensuring a safe and exceptional experience for all guests and team members.

The House Manager is responsible for becoming familiar with all aspects of the facility and serving as a facility-wide supervisor who supports teams in the absence of their department managers and finds solutions to emergency situations and guest experience concerns that may arise during their shift.

House Managers work independently with mínimal direct supervision; however, work is reviewed by a supervisor for compliance.

Duties and Responsibilities:

Inspire positivity and service excellence across the facility

Demonstrating outstanding leadership and serving as a role model for paid and volunteer team members. Supporting the organization's commitment to service excellence by providing guest experience coaching and support to individual team members as needed.
Providing crossdepartmental support to team members and making operational decisions in the absence of department managers and/or supervisors.
Monitoring staffing levels across the facility and ensuring they are fiscally responsible and appropriate for the delivery of a highquality science experience. Adjusting staffing levels as needed and in compliance with the Collective Agreement.

Ensure safe and effective daily science centre operations

Carrying out the startup and shutdown of the facility, ensuring the security of the building, arming and disarming the facility security system, and controlling access of guests to the facility.
Maintaining the facility's cash float, providing direction to Guest Service Representatives in daily cash handling duties, preparing and verifying daily deposits, completing and verifying overage/underage reports.
Responding to emergency situations and customer service issues that emerge with diplomacy and finesse to ensure a satisfactory outcome for all parties. Directing other team members as appropriate to effectively resolve these and other situations during their shift.
Assisting in the execution of promotional events, rentals, bookings, and tours.
Receiving calls and responding to inquiries such as hours of operation, fees, and programs. Ensuring adequate supply of information brochures, etc.

With the support of the Custodial, Building Maintenance, and Exhibit teams, ensuring that the public areas of the science centre are maintained in a safe, clean, and appealing state at all times.

Performing minor janitorial and maintenance duties as needed.

Maintaining routine records and performing clerical tasks relevant to assigned duties.
Other duties as assigned/required.

Qualifications:

Confidence to address complex and/or challenging situations head on. Must thrive in a fastpaced environment with the ability to manage multiple tasks, prioritize work, and exercise initiative to ensure high quality of service.
Strong interpersonal and guest relations communication skills within oneonone situations and group settings. Able to develop trust and build effective relationships at all levels.
Ability to maintain a calm exterior during periods of high volume or high stress.
Sound analytical thinking, decision making, planning, prioritization, and execution skills.
Ability to learn and become adept at using and troubleshooting various software programs
Completion of a High School Diploma.
Demonstrated cash handling and supervisory experience, preferably in a high guest volume location.
Prior experience with ATMS is an asset but not required.
ProServe certification required.
Current Standard First Aid certification Level C with CPR and AED required.

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