Customer Service Representative - Morris, Canada - Norstar Industries Ltd.

Norstar Industries Ltd.

Verified Company

Morris, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Norstar Industries Ltd., is a locally owned manufacturer of conveyance equipment for the agriculture, agri-industrial and industrial markets. Norstar is also the home of the U-Drain floor drainage system. Our purpose is to build innovative solutions that help build and feed the world.

Norstar prides itself in providing market-leading products that are exceptional on every level.

To do this, we need an exceptional team We are currently seeking an experienced and organized individual, whose expertise will be focused around Norstar products and warranties to provide exceptional support to all customers in the role of
:
Customer Service Representative.
Reporting to the CEO, the Customer Service Representative will be responsible for, but not limited to:

Represent Norstar with positivity, professionalism and a solution-oriented mindset.
These issues include but are not limited to equipment troubleshooting, shipping errors and warranty claims.
Scheduling and Facilitating Service Team meetings to find solutions for customers.
Providing regular status updates on issues to customers.
Documenting and Processing Warranty Claims (including submitting orders for warranty parts).
Documenting and Processing Non-Conformance Reports (NCR's) in conjunction with Norstar's Quality Control Manager.
Maintaining accurate records of all service, repair, and other work via Zoho Desk program.
Assisting customers with basic requests including; dealer location, digital manual requests, etc.

Experience / Skills:

Previous Customer Service experience is required
Experience or familiarity in Agricultural manufacturing or equipment would be a strong asset
Highly organized ability to handle multiple issues / claims at a time, prioritize tasks appropriately and track progress on all claims.
Mechanically inclined and/or interested in knowing how things operate
Proficient in Microsoft Office
Word, Outlook
Problem solver who can triage situations and come up with quick, yet efficient solutions to resolve concerns / issues to keep customer satisfaction
Ability to work in office 5 days a week office environment

Norstar offers a competitive starting wage, comprehensive benefits and opportunities for professional growth

At Norstar, we are an equal opportunity employer. Employment at Norstar is decided on the basis of qualifications, merit and business need.

At Norstar, we succeed together Join our team and experience the opportunities, growth and excitement that Norstar has to offer

Benefits: