Client Representative Customized Billing Solutions - Verdun, Canada - Bell Canada

Bell Canada

Verified Company

Verdun, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 409115

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Name and description of the hiring department:

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The Customized Billing Solutions Agent is responsible for setting up customized billing solutions in collaboration with the internal teams in order to comply with specific contractual agreements.

The agent must compile, analyze and coordinate complex information from various databases (internal, external or sub-contractors) in order to provide personalized billing solutions to large business clients.

The agent is the single point of contact for custom billing solutions.

Job Duties / Accountabilities:

Coordinate, analyze and validate billing data integrity to ensure implementation and ongoing maintenance of custom solutions and contract compliance, while protecting company revenue
Analyze requests, examine problems, determine and initiate the required actions to resolve them. This includes providing direction and recommendations to internal and external clients
Analyze, validate and consolidate data into service packages for different products, services and systems to produce customer billing in accordance with contractual billing requirements
Adapt invoicing solutions to the complexity of customers and in accordance with their constant changing needs
Ensure that billing deadlines are met
Handle complex and unique situations, manage billing requests, produce reports and ensure the resolution of complaints or disputes, including escalations
Provide support on customized billing solutions to internal and external clients
Collaboration on various projects
Participate in process improvement activities related to billing products and services
Analyze, suggest, adapt billing solutions according to the complexity of the customers in accordance with their needs and participate in the automation of billing solutions in collaboration with internal teams

Essential Qualificaitons / Competencies:

MS Excel intermediate level (Pivot Tables, V Lookups, etc.)
Bilingualism required: Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
Ability to work in collaboration and partnership with various internal teams
Excellent leadership and good decisionmaking skills
Ability to communicate effectively verbally and written with clients, internal teams with respect and professionalism
Resourcefulness, autonomy, reliability and professionalism
Good sense of organization and ability to manage time and priorities
Ability to manage multiple requests under tight deadlines
Enthusiasm and positive attitude
Ability to adapt to changes
Attention to details
Strong work ethic/discipline and integrity
Ability to manage stress and deal with ambiguity
Ability to work with mínimal supervision

Preferred Qualifications / Competencies:

Strong billing experience
Good knowledge of Bell products and services for business customers

Working Conditions:

Business hours: Monday to Friday 8h 16h30

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Full Time

Job Location:1 Alexander-Graham-Bell, Verdun QC

Flexible work profile:
Remote

Application Deadline:03/29/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.