Dealer Supervisor 2-tic - Gananoque, Canada - Great Canadian

Great Canadian

Verified Company

Gananoque, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the direction of the Casino Shift Manager or Pit Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees.

Assists with the implementation all new table games initiatives.

Above all else, must be aligned with, and promote, Shorelines Casinos cultureand philosophy of creatinga great, memorable experience for our guests and colleagues.

Duties and Responsibilities Include:

Exceeds guest expectations by providing outstanding customer service
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
Makes changes to schedules as required
Provides input for coaching and mentoring employees
Participates in the implementation of table games strategic plans
Requests fill/credit issuance as required
Verifies cash/value transactions pertaining to floats, fills credits and tips
Responds to, resolves or escalates issues
Reports irregularities and suspicious activities
Assists in allotting player seating and waiting lists
Maintains a tidy work area
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed
Peoplefocused and committed to service excellence
Proactive and solutionoriented with a drive to succeed
Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
Knowledge and experience in a variety of table games required
Minimum 2 years of experience in gaming management
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Smart Serve certification
Ability to communicate in French language considered an asset