Caseworker - Kingston, Canada - Treasury Board Secretariat
Description
Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.
What can I expect to do in this role?
You will:
- provide customer service and consultation to clients
- collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
- make adjustments to entitlements and resolve conflict situations
- explain legislation and ministry initiatives
- prepare a range of communication materials
- plan and deliver information sessions to clients and stakeholders, on community-based employment supports
Qualifications:
Customer Service and Communication Skills
- you can provide effective customer service to clients with disabilities
- you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
- you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
- you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
- you have interviewing skills to conduct interviews with clients by phone or in person
- you have effective listening skills to determine client needs and make appropriate referrals
Knowledge
- you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
- you have knowledge of labour market trends
Analytical, Planning and Organizational Skills
- you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
- you have demonstrated analytical skills to collect, document and evaluate information
- you are able to work in a team environment
OPS commitment to diversity, inclusion, accessibility, and anti-racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
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