IT Service Management Platform Administrator - Toronto, Canada - LifeLabs

LifeLabs

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today

Reports to:
Senior Manager, IT Service Management

Responsibilities include working on IT Service Management modules for Incident Management, Problem Management, Event Management, Request Fulfillment, Knowledge Management, Client portal (DWP) and Service Asset and Configuration Management.

Aid with create/edit workflows, work on service management enhancements, guide and drive change via our implementation partner, lead and test platform patching/updates with vendor, etc.

Be an advocate and work with IT leaders on coaching, develop and implement maturity initiatives, and drive automation or productivity enhancements where possible.

Minimum Qualifcations and Skills Post-secondary degree or diploma Computer Science (or related education) 4-7 years' experience in information technology 2-3 years' experience in BMC Helix/BMC Remedy/Service Now configuration Must certified in ITIL foundation.

Additional ITIL or ITSM certification not required but helpful BMC Helix administration
LI SW1 #INDEED

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve.

We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make.

As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date.

With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.