Communicative Disorders Assistant - Goderich, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

Goderich, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

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We are seeking a Communicative Disorders Assistant
to join our growing team in Goderich, ON. This role is a full-time opportunity with the working hours of Monday - Friday 8:30AM - 4:30PM.

What it is all about:

As a Communicative Disorders Assistant with HearCANADA, you are passionate about the hearing healthcare of our clients.

You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the centre and in community-based partnership opportunities.

What we offer you:

Competitive compensation package with profitsharing programs
Employerfunded benefits (starting on day one) with additional healthcare spending account
RRSP program + employer matching
Paid vacation and personal days
Education Assistance and Health & Wellness programs
Mentorship and development opportunities

What you will do:

Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
Discuss communicative strategies with customers
Communicate with customers via telephone for appointment followups, or reschedules
Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health
Identify and participate in community events and organizations to promote HearCANADA
Act as a liaison with physicians' offices and other referral sources to maximize opportunities

What we are looking for:

Diploma in Communicative Disorders Assistant from a recognized postsecondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
12 years' experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
Superior customer service skills (inperson, by phone, or written communication) to build and foster relationships with our customers
Ability to identify and maximize on sales opportunities (walkins, customer referrals, telephone inquiries, retention practices, etc.)
Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events