Description
_Canada, Winnipeg__Airport Customer Service__17-Mar-2023__Ref #: 20065__How you'll help us Keep Climbing (overview & key responsibilities)_:
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Responsibilities include:_*
Promotes and upholds the Delta culture of visible leadership - individual and group, and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives_
Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand_
Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints_
Models Delta's vision and values while maintaining and improving methods of communication with your team_
Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners_
Responsible for ensuring that department goals are met or exceeded_
Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met_
Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing_
Effectively use data to support changes in the operation including impacts associated with technology and Above Wing operations._
Drive employee awareness and accountability of company guidelines and procedures, and Rules of the Road._
Ensure compliance with local union guidelines and labor laws, as applicable._
Develop meaningful partnerships with airport authorities and government agencies._
Partner with respective SkyTeam and Joint Venture partners, identify opportunities for overall customer experience improvements._
_What you need to succeed (minimum qualifications)_:
Minimum of 5 years' experience in leadership positions is required._
Hands-on leadership approach, leading from the front_
Strong customer service orientation required._
Extensive knowledge of aircraft operations (ramp operations, baggage handling, assistive device handling, passenger service, IROP management, and aircraft performance) is highly desired._
Strong critical thinking and problem-solving skills required for effective service recovery._
Must have working knowledge of all Delta systems as used within the airport environment_
Must embrace continuous improvement._
Demonstrated ability to communicate effectively at all levels of the internal and external organizations, incl. partner, vendors, and airport communities_
Should be a demonstrated self-starter, who is action-oriented, and proven as capable to manage a complex day-to-day operation._
Must step up to conflicts and be skilled at finding common ground in order to obtain cooperation from others._
Able to travel as necessary to the United States_
Demonstrates that privacy is a priority when handling personal data._
Embraces a diverse set of people, thinking and styles._
Consistently makes safety and security, of self and others, the priority._
_What will give you a competitive edge (preferred qualifications)_:
College degree in business, operations management or a related field or equivalent experience preferred._
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