Representative I, Customer Service/can - Newmarket, Canada - Oatey

Oatey
Oatey
Verified Company
Newmarket, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
The CSR I process orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Orders are handled through a variety of mechanisms from the time of entry through to shipment. The CSR I work in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor.

Position Responsibilities


  • Enter, proof, and edit customer orders and back-orders according to published policies and procedures to ensure accurate pricing, shipping, and customized text instructions. 84%
  • Record and process non-compliance issues through designated quality process. 1%
  • Respond to customer order inquiries received from a variety of channels. 5%
  • Coordinate problem resolution with internal partners and sales representative agencies. 5%
  • Other duties as assigned. 5%
  • Essential Job Functions
Knowledge and Experience

Required

  • One (1) to three (3) years prior customer service experience.
  • Knowledge of commonly used customer service concepts, practices, and procedures.
  • Microsoft Office proficiency.
  • English language fluency in both oral and written form.
  • Good oral and written communications skills.
Preferred

  • LEAN process orientation.

Education and Certification:
Required

  • High School diploma or equivalent (GED) required.
Preferred

  • Undergraduate degree preferred
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