Assistant Manager, Kingston - Mark's

Mark's

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help us boldly shape retail in Canada
Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada's retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Position Objective

The Store General Manager is responsible for maximizing the net profit of their location by effective management of all functions in the store.

This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.

The incumbent is a brand ambassador and drives continual growth of business and development of people, leveraging best practices and leads through stewardship of Mark's Leadership Brand.

Responsibilities

Customer Service

Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
Enforces delivery of our operating model customer service standards.
Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
Meets established service levels agreements for instore services and order fulfillment
Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations:

Demonstrates and follows up on execution of Mark's visual compliance standards, store maintenance and pricing standards.
Establishes plan and follows up on execution of weekly price changes, promotional setups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
Leads the implementation and execution of standard operating procedures (SOPs)
Leads the execution of seasonal changeover as per seasonal merchandising plan
Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Oversees preparation for annual inventories.
Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
Facilitate and lead team meetings.
Ensure execution of the Customer Experience and provides resolution for all customer concerns.
Develops and leads recruiting and hiring strategy for store, maintains a complete team
Create succession plans through continuous training and development

Leadership

Acts a brand ambassador, promoting our stores, brands, and people internally and externally
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark's performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

Deliverables

Achieves sales goals and store order fulfillment metrics
Delivers on Triangle loyalty program targets
Shrink at or below target
Payroll managed to plan
Expenses managed to plan

What you bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
Proven ability to build and manage a daily, weekly plan for the department and store
Exceptional communication skills
Excellent organizational skills
Superior training and mentoring skills
35 years retail experience required
High energy, enthusiasm and a drive to succeed

LI-RC- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experienc