Warranty Administrator - Halifax, Canada - Audi Halifax

Audi Halifax

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Audi Halifax is seeking a Warranty Administrator to join our team
As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy.

As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry leading retirement savings plan with employer match, and opportunities for growth and advancement to support our employees' futures.

As our Warranty Administrator, you will be responsible for supporting the service department with administration relating to internal work orders and warranty claims.

Working closely with our service team, you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand.

Responsibilities will include but are not limited to:

Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and

- time

Verifies all claims are accurately entered in repair orders by Service Advisors.
Prepares claims for submission, including proper authorization codes
Determines and corrects rejected claims for resubmission
Follows up every ten days and reclaims when necessary any claims over thirty days old
Matches and balances manufacturers' credit memos to file outstanding claims
Files all paid repair orders and related documents after processing each credit memo
Reports any problems or outofline conditions to the Service Manager
Reconciles and maintains warranty schedule
Maintains claims followup and records so that percentage of completion can be kept at a maximum
Obtains authorization on major or unusual repairs before submitting to the factory
Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
Corrects and resubmits all claims rejected by the factory due to error, etc.
Processing all warranty claims and internal repair orders in a timely manner
Supporting administrative processes with the service department
Monitor all customer inquiries and requests on warranty issues
Maintain consistent and uptodate knowledge of vehicle parts and components
Arranging invoices, scheduling appointments, and assisting in filing
Assisting Service Department and Service Manager when needed
Coordinating special order parts requirements
Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
Dispatch work orders to alleviate the workload on service advisors
Act as an internal service advisor to follow up on used vehicle recon and warranty work

Requirements:

Previous experience in automotive service is considered an asset but not required
35 years experience in an administrative role
Strong organizational skills and attention to detail
Excellent customer service skills
Computer proficiency

Wage Range:
$ $21.60 per hour

Why Steele Auto?