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Customer Success Manager - Vancouver, Canada - Foodee

Foodee

Verified Company

Vancouver, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Are you passionate about local food culture? We're Foodee, a team of food experts who believe the quality of food matters.

We help corporations spread the power of good food by curating menus from top local restaurants and deliver them to your office.

Key Responsibilities:

Understand Foodee's ideal client profile and customer journey through the product
Develop valuebased relationships with clients and establish regular contact and coverage, including creating and presenting QBRs
Own the postsales customer journey
Identify and interpret customer health metrics to identify clients who are at risk
Take early action and drive problem solving and risk mitigation strategies by engaging cross functional partners to improve client health scores and minimize churn
Maximize user adoption of Foodee's product by engaging with all necessary stakeholders in an account
Provide customer feedback to other internal teams, with a focus on technical insights for the product team
Identify opportunities for expansion by crossselling into an account through additional product features
Nurture client advocacy for Foodee through referrals and testimonials
Develop excellent technical knowledge of Foodee's platform through ongoing product training

Required Skillset/Experience:

3+ years experience in a Customer Success, Account Management, or related role
Ability to build excellent, valuebased relationships with your clients, serving as the main point of contact
Proven track record of revenue growth within a book of business
Consultative customer centric mindset; empathetic collaborator
Display a resultsoriented approach and a knack for problem solving
Detailoriented
Display clear and efficient communication, collaboration and interpersonal skills with both internal and external stakeholders
Ability to Interpret Basic Customer Data
Proficient in using Salesforce Sales Cloud/Service Cloud software
Ability to travel in market up to 10% of the year
Nice to Have: Experience in B2B or SAAS Sales
Nice to Have: Hospitality Experience and/or Start Up experience