IT Operations Analyst 1 - Toronto, Canada - CAPREIT

CAPREIT

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

:

Reports To:

Manager, IT Operations

Responsibilities:

Monitor and maintain highly available systems in a diverse environment consisting of VMWare, Hyper-V hosts and several SANs using 3rd party providers.
Administer and configure all equipment, hardware and software adhering to company standards, and policies while maintaining appropriate documentation on all systems and procedures.
Administer and support Active Directory including user management and access level controls.
Optimize and maintain infrastructure by evaluating performance issues including availability, utilization, throughput, and latency in a dynamic, fastpaced environment with multiple simultaneous projects, and often rapidly changing priorities.
Act as tier 2 support for complex issues.
Participate in providing 24/7 oncall support, as well as weekend and overnight maintenance activities as required.
Deploy and maintain Azure IaaS Virtual Machines and Azure Application and Networking Services to support growth into the cloud.
Optimize Azure buildouts for cost/performance (VM optimization, reserved instances, etc.)
Act as a mentor to others on the team.
Office 365/OneDrive/SharePoint Online Administration.
MS Intune Administration.
DOS & PowerShell scripting for Windows and M36
Server and Endpoint patching.
Monitor and maintain backup and DR systems.
Participate in the annual DR test.
Provide audit support for ITGC.
To provide all aspects of technical support for Windows based systems and SQL Server database in a proactive and reactive mode and ensure the systems perform within the terms of their respective service level agreements.
Develop and maintain system documentation, processes and procedures and updating of such documents on regular basis.
Provide status reports of projects to the management.
To support and adhere to company security policies.
Expected to provide afterhours support, including the occasional weekend/evening to perform upgrades, repairs, or troubleshooting.
Expected to deliver results within given time frames, ensuring that the standard of your work is maintained. You will be expected to document your work in line with team standards.
Keep up to date with industry technology and advice on skill gaps and approaches.

Qualifications:

Minimum 3 years of IT work experience
Strong knowledge of Windows OS and MS SQL administration server
Expertise in diagnosing complex infrastructure and stability issues
Experience working with thirdparty and cloudbased vendors
Proficiency in Windows Desktop OS and Windows Server Administration
Strong knowledge of incident, problem, and change management process implementation
Selfstarter, capable of meeting tight deadlines and occasional overtime
Effective communication and ability to work well under pressure
Conscientious problemsolving with a strong sense of ownership
Efficient time management and proactive reporting
Attention to detail, diligence, and professionalism
Excellent customerfacing skills
Experience working as part of a team
Competence in multitasking, prioritization, and aligning system support with business cycles