Server, Reign Bar - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York.

Ensuring that all guests' expectations have been exceeded.

Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it's shareholders and yourself.

To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards
To consistently offer personal, friendly and efficient service, striving to exceed all guests expectations
To clear all dishes, deliver meals and to present bills in a professional and discreet manner
To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To maintain teamwork and good work ethics with all guests (internal and external) by assisting coworkers with any duties, without compromising the guests' dining experience
To understand shift end reports, have knowledge of noncash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To understand each work section and all side duties that are be assigned to you
Attend preshift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel's recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a coworker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests' experience or ways to improve the operation as a whole
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Any other tasks as assigned

Qualifications

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification required
OTEC certificate an asset
Previous experience of working in an union environment preferred
Flexibility with shifts dependent on business demands (must be available weekends)

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues.

You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.

You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes:

why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto exper